Delivery and Returns

At NODE, we aim to make every order simple, reliable, and easy to manage — from checkout to delivery and, when needed, return.

Delivery

Orders are processed within 1–2 business days after payment confirmation. Once your order has been dispatched, you will receive a shipping confirmation with tracking information.

Estimated delivery times:

Standard Delivery
3–7 business days

Express Delivery
1–3 business days

Delivery times are estimates and may vary depending on your location, carrier availability, public holidays, weather conditions, or other circumstances outside our control.

Shipping costs are calculated at checkout based on the destination and selected delivery method.

Order Tracking

Once your order has been shipped, we will send you an email containing your tracking details. Please allow up to 24 hours for tracking information to become active.

Returns

We want you to feel confident with every NODE purchase. If an item is not right for you, you may request a return within 30 days of receiving your order.

Returned items must be:

• Unworn and unused
• Unwashed
• In their original condition
• Returned with all original tags attached
• Free from marks, stains, fragrance, or other signs of wear
• Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return, including underwear, swimwear with removed hygiene seals, and other items clearly marked as final sale or non-returnable.

Refunds

Once your return has been received and inspected, we will notify you about the status of your refund.

Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the funds to appear in your account.

Original shipping charges are non-refundable unless the item received was incorrect or defective.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible and include your order number along with photographs of the item.

Our support team will review the issue and help arrange an appropriate solution.

Contact Us

If you have any questions about delivery, tracking, returns, or refunds, please contact our customer support team.

Email: support@utdweb.team
Phone: +1 (234) 567 89 10
Monday – Friday, 10 am – 9 pm EST